Return & Exchange Policy

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).

Exchange of damaged items may be possible provided stock is available for the respective item. 

We DON’T DO monetary refunds, we only process store credit refunds which are applicable for 6 months from the order date after shipping/GST deductions, if any.

4 STEPS TO MAKING A RETURN

1. Please inform us within 10 days of receipt of order. You must email shopmeraz@gmail.com or Whatsapp on +91 8527847771 to notify us.
2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us images and videos of the product, then it is up to the discretion of our Quality Control team to decide whether the product is approved for return.
3. Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product , we will arrange for a collection of the product.
4. Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product or process the store credit refund if the product is not available in stock.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about within the first 10 days of receipt.

CANCELLATIONS

You can request a cancellation within 48 hours of placing your order. After 48 hours, the order cannot be cancelled. We will issue a refund (if applicable) within 15 working days. 

However, we request you to mindfully place an order with us as each piece is carefully handcrafted & we initiate the process as soon as we receive an order.